When you buy an ATOL protected air holiday package you will receive a Confirmation Invoice from us confirming your arrangements and your protection under our Air Travel Organiser's Licence number (3337).

In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website at www.atol.org.uk.These booking conditions govern all bookings with Best At Travel an on-line travel and tour operator, covered by ATOL number 3337 and ABTA number F2078. Conditions vary depending on whether you book a “package”, a “charter flight” or “other holiday arrangements”.

Conditions A
Apply to a “package” which is a combination of at least two of the following (a) accommodation (b) transport (c) another service which forms a significant part of the “package” sold to you at the same time at an inclusive price.

1 Reserving Your Holiday
No contract shall come into existence until we receive your deposit and issue a confirmation invoice. (please note that for some bookings we will require full payment IMMEDIATELY, if this applies to you we will tell you at the time of booking). From that point full cancellation charges apply. This contract is made on the terms of these booking conditions, which are governed by English Law and the jurisdiction of the English courts. (You may, however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so).

IT IS YOUR RESPONSIBILITY TO CAREFULLY CHECK THAT THE DETAILS ON YOUR CONFIRMATION ARE CORRECT AT THE TIME OF RECEIPT. IN THE EVENT OF ANY LATE NOTIFICATION TO US OF ANY ERRORS, YOU MAY INCUR ADDITIONAL COSTS AND THE COMPANY WILL NOT BE HELD LIABLE.

2 Price Guarantee
We reserve the right to alter the prices of your holiday should it become necessary to do so. You will be advised of the current price of the package that you wish to book before your contract is confirmed. Once a confirmation has been issued the price shown on that invoice may only vary where there are changes in transportation costs (including fuel), landing taxes, embarkation fees at airports or ports and exchange rates. However, there will be no change within 30 days of your departure and we will absorb any increase equivalent to 2% of the price of your travel arrangements that excludes insurance premiums and administration charges.

3 Alterations By The Company
It is unlikely that we will have to make any changes to your travel arrangements but as we do not own hotels or operate airlines and other suppliers we cannot control or prevent changes.

(a) Major change
Examples of a major change are those made before departure that involves a change of UK departure, a difference of more than 12 hours in departure from the UK, change in your resort area or a change of accommodation to a lower classification than booked. Such changes will be advised to you as soon as possible offering the choice of (a) accepting the amendment as notified (b) accepting another arrangement (if this is a lower value we will refund the difference in price or (c) cancelling the arrangement(s). If you choose (c) all monies paid to us will be refunded. If you choose (a) or (b) you will receive compensation listed below except in the case of “force majeure” as defined below.

Amount of compensation per person
Over 56 days Nil
56-29 days £20
28-15 days £30
14 days £40


(b) Minor Change
A minor change is any other alteration and we will inform you as soon as possible. No compensation is applicable and our cancellation charges come into force should you wish to withdraw from the contract.

4 Group Bookings
Some of our holidays are based on minimum number of participants and in the unlikely event that these numbers are not reached we reserve the right to cancel the tour and refund all payments made. Prices are subject to increase if the group size is reduced.

5 Flights
Details of airlines, flight numbers/schedules and destination airport will be shown on your confirmation invoice. We regret that we are unable to guarantee specific aircraft types or airline. Flight seats are allocated by the airline, subject to availability.

6 Insurance
Except where we say differently in these conditions, we have no liability to pay any compensation, reimburse expenses, or cover losses of any amount, or otherwise accept responsibility or if you suffer any loss or damage of any description as a result of circumstances beyond our control. When we refer to circumstances beyond our control, we mean any event, which we could not foresee or avoid such as war, terrorist activity, civil unrest, industrial dispute, flight delays or cancellations or bad weather (actual or threatened). As such, we recommend that you take out adequate insurance to cover such eventualities. Insurance will not be automatically added to your booking by us.

7 Making A Booking
The person making the booking becomes responsible to Best At Travel for the payment of the total price of the arrangement for all passengers shown on the invoice.

8 If You Change Your Booking
If, after our confirmation invoice has been issued you wish to change your travel arrangements in any way, we will do our utmost to make these changes but it may not always be possible. Any request for changes must be put in writing from the person who made the booking. You will be asked to pay an administration fee and any further costs we incur in making the alteration. Important Notice: Name changes or departure changes are not always permitted by an airline and some carriers may treat name changes as cancellations and charge accordingly. If airline tickets have been issued any changes may mean you having to pay a 100% for the cancelled ticket and purchasing a new one at full cost.

9 Cancellation
You or any member of your party may cancel your travel arrangements at any time. Written notification from the person who made the booking must be received at our offices (this can be in the form of a letter or an email). Since we may incur costs in cancelling your travel arrangements, you will have to pay the applicable cancellation charges shown on the scale below:

Amount of the cancellation charge
(shown as a % of the holiday cost)
More than 56 days Deposit
55-30 days 50%
29-14 days 70%
8-13 days 90%
1- 7 days 100%

In some cases our holidays carry a 100% cancellation as airlines &/or hotels may charge in full as soon as the booking is confirmed. If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.

10 Security Deposit
It is normal procedure to be asked for credit cards when you check in to hotels, villas or hiring cars etc. Security deposits may also be required.

Conditions B
Apply to “other holiday arrangements” where Best At Travel act as booking agent only in transactions relating to flights, car hire, accommodation, package holidays etc, All bookings made will be subject to the Principals terms and conditions. Best At Travel do not act as the Principal nor shall they be construed as being such by inference or otherwise.All amendment/cancellations will incur charges.Best At Travel attempt to fulfil clients requirements to it’s best abilities but in the event of a complaint arising we will pass such complaints to the Principal concerned on the client’s behalf. As booking agent only, Best At Travel will not be able to commit the Principal as to their correct course of action.Best At Travel strongly recommends that you take out adequate insurance whether or not it is the Principal’s condition of booking.

Important Information Applying to Conditions A and B
Passports, Visa and Health Requirements
Your specific passport. visa and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulate. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.

Machine readable passports are required for all travellers to or via the U.S. All children must have their own passports especially when travelling to the U.S. All passports must be valid for at least 6 months by the end of your journey.

Recommended inoculations for travel may change at any time and you should consult your doctor or the appropriate Embassy and/or Consulate for an up date before you travel.

It is your responsibility to ensure that you obtain all the necessary inoculations in relation to your trip.
Please note that from the 12th January 2009 everyone travelling into the U.S. must apply for their entry visa on the following web site https://esta.cbp.dhs.gov. Failure to do so may result in you being denied entry.

All passenger names given must match the passports.

Special Requests and Medical xProblems
If you have any special requests (eg low floor, adjoining rooms, non-smoking rooms etc) please advise us at the time of booking. Although we will endeavour to forward any such requests to the relevant hotel, airline etc., we regret that we cannot guarantee such special requests and any failure to meet these requests will not be deemed a breach of contract on our part. If you have any medical problem or disability which may affect your booked arrangement, you must advise us in writing at the time of booking giving us full details. If we are unable to properly accommodate your particular needs we reserve the right to decline your booking.

Behaviour
It is your responsibility to ensure that you and the members of your party do not behave in a way which causes offence to others or which risks damage to property belonging to others. In such circumstances all suppliers (eg hotel management, airline pilots etc) and we here at Best At Travel have the right to terminate arrangements made on your behalf in which case our responsibility to you will cease immediately. Further, you will be liable to reimburse us for any expense whatsoever incurred as a result of your unacceptable behaviour.
Force Majeure
We will not be held responsible for Force Majeure situations, which includes epidemic or pandemic illnesses, war, threat of war, riot, civil disobedience or strife, industrial dispute, terrorist activity, natural or industrial disaster, fire, adverse weather conditions, level of water in rivers, technical or maintenance problems with transfers, unforeseen operational decisions of air carriers such as changes of schedule or any unforeseeable or unavoidable event beyond the control of this company. You can check the current position of any country by contacting the Foreign Office, Travel Advice Unit on 020 7270 1500 or on line at www.fco.gov.uk.

Reconfirming your Flight timings
It is your responsibility to ensure you RECONFIRM flight times with the respective airline concerned as shown EITHER on the FRONT of this invoice or on your travel documents in case of any schedule changes. Best At Travel will not be liable for any additional costs due to your failure to reconfirm departure times.

Balance
You must pay your balance 12 weeks prior to departure or by the due date shown on your confirmation invoice. It is very important that you pay the balance when due because failure to do so will lead to the cancellation of your holiday and still leave you liable for cancellation charges. We will not accept responsibility for cash sent through the post and we reserve the right to pass on any charges resulting from returned cheques and/or credit card charge-backs. Payments can be made by Switch, Delta, Visa, American Express etc and we reserve the right to charge you in addition for any handling fees incurred by us in relation to credit card payments.

Ticket Despatch
Tickets will be despatched to you approx 7-10 days prior to departure but cannot be released until we have received full payment (cleared funds) from you. We strongly recommend that all travel documents are sent to you by registered post or courier (an additional charge is applicable for this service). Documents can be mailed by first class post but we will not be held liable for any lost or mislaid packages.

If We Cancel Your Holiday
We reserve the right to withdraw or cancel the service we offer. In the unlikely event that your booking is cancelled before departure for any reason other than non payment by you then you will be offered (a) accepting another arrangement from us (if this is of a lower value we will refund the difference in price. (b) receive a full refund of all monies paid to us (except insurance premiums and any amendment fee). In addition, unless the cancellation has been caused by “force majeure” compensation will be paid on the scale shown below:Compensation per full fare paying passenger (excl infants)
More than 56 days Nil
43-55 days £10
42-29 days £20
28-15 days £25
14 days or less £30

For children invoiced at a reduced rate, compensation will be paid on a pro rata basis of the adult price.

Complaints
If you have a problem during your holiday, please inform the relevant supplier (eg your hotel) and/or the local agent immediately who will endeavour to put things right. If your complaint is not resolved locally then you must call us here at Best At Travel so that we are given the opportunity to help. In the event you remain dissatisfied, please follow this up within 28 days of your return home by writing to our Customer Service Department at 9-12 Berners Mews, London, W1T 3AP giving your booking reference number and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. We strongly recommend that you register any complaint at the time to the supplier of the service in question as well as our local agent whilst in resort. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract.

What happens to complaints?
Disputes arising out of or in connection with this contract which cannot be resolved amicably may be referred to arbitration if the customer so wishes under a special Scheme arranged by The Association Of British Travel Agents and administered independently by The Chartered Institute of Arbitrators.The scheme provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. Full details will be provided on request or can be obtained from the ABTA website www.abta.com.The scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking. Neither does it apply to claims, which are solely in respect of physical injury or illness or their consequences. The Scheme can, however, deal with compensation claims, which include an element of minor injury or illness subject to a limit of £1,000 on the amount the arbitrator can award per person in respect of this element.The application for arbitration and Statement Of Claim must be received by the Chartered Institute of Arbitrators within nine months of the date of return from the holiday. Outside of this time limit arbitration under this Scheme may still be available if the company agrees but the ABTA Code does not require such agreement.For injury and illness claims, you may like to use the ABTA/Chartered Institute of Arbitration Mediation Procedure. This is a voluntary scheme and requires your tour operator to agree for mediation to go ahead. The aim is to help you resolve your dispute in a quick and cost effective way. Details on request or from www.abta.com